Refund policy

Returns and Refunds

30-Day Returns

For non-personalized rings, you have 30 days after delivery to request a return.

Items must be unworn, unused, and in the condition received, with their original packaging and any included tags. Please provide your order number or proof of purchase.

To request a return, contact us here. Once accepted, we will provide instructions and the return address. Please contact us before sending your item back.

Customers pay return postage for standard returns. We do not charge restocking fees. These conditions do not limit any applicable statutory consumer rights.

Personalized and Custom Rings

Rings personalized with customer-requested names, dates, messages, or custom artwork are not eligible for standard change-of-mind or sizing returns or exchanges.

If your personalized ring does not fit, please contact us. We may offer a discounted replacement of the same ring in another size, with the same personalization at no additional charge. The usual $5 personalization fee is waived for this replacement. This accommodation is considered individually and is not a guaranteed refund or exchange.

This exclusion does not apply to your rights concerning damaged, defective, or incorrectly supplied items.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your ring is damaged, defective, or different from what you ordered. Include your order number and clear photos to help us assess the issue.

For confirmed damaged or incorrectly supplied rings, we typically issue a refund without requiring a return, allowing you to keep the affected ring. Please contact us before mailing anything back.

Size Exchanges for Non-Personalized Rings

If you need another size, contact us to arrange the return of your eligible non-personalized ring.

For a faster replacement, you may place a separate order for the correct size while your return is being processed. The original purchase will be refunded once the return is received, inspected, and approved. Customers pay return postage; no restocking fee applies.

European Union Cancellation Rights

Where EU consumer law applies, you generally have the right to cancel an eligible online purchase within 14 days after delivery, without giving a reason. Notify us within that period and send the goods back within 14 days after notifying us.

Clearly personalized goods or goods made to your individual specifications may be excluded from this cancellation right. Selecting a standard ring size alone does not make a ring personalized under this policy.

Customers pay the direct cost of returning goods for a change-of-mind cancellation. You may inspect and try on the ring as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

For a valid statutory cancellation, we will refund you within 14 days after receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

These rights are separate from our voluntary 30-day return policy. Nothing in this policy limits applicable rights concerning faulty or incorrectly described goods.

Refund Processing

For standard returns, we will notify you after receiving and inspecting your ring and confirm whether your refund is approved.

Approved refunds are issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to post the funds.

If more than 15 business days have passed since approval and you have not received your refund, contact us here.